Napleton's Palatine Mazda

Recently traded in my car for a Mazda and had the pleasure of working with Carlos. He was so kind and insightful throughout the process and went into great detail about everything my new car has to offer. He was very patient with the questions I had and went above and beyond to make sure I had the best experience possible. Couldn’t recommend more - definitely ask for Carlos if you’re searching for your new car!

The place was really friendly and quick to help find what I was looking for. Chase was my sales person who was friendly and knowledgeable of his terrain of sale. Very accommodating and willing to work with my current financial situation. Service over all at the dealership was very apt and pleasant. I would recommend it to new buyers.

Really happy with this place! We bought our used 2015 Honda CRV from here, and we're about a month since the purchase and very satisfied. It was our first car purchase so we were a little weary of the process. Luckily, our salesperson Leo was awesome and helpful! He took us on a test drive, which included a highway stint, to get a full feel for the car. We expressed concern that we heard a light rattling noise, and Leo acknowledged it to note for later. We went through the price negotiation progress, and it was very pain-free and straightforward! Leo took our offer, talked to his management, and came back with a counter offer. There was little-to-no "argument", and they worked with our price point and expectations. We got the car at a very reasonable price, significantly lower than what we could find in a 100 mile radius. The kicker on top was -- the rattling became more clear over the next few weeks. We called the dealership and Leo, and they took it in for repair and completed it at no cost to us! Really happy with the whole experience, process, and price point.

I had an absolutely fantastic experience at this car dealership! Sunny and Chris went above and beyond to assist me in finding the perfect Subaru Legacy. Their knowledge, professionalism, and friendly approach made the entire process smooth and enjoyable. I'm thrilled with my purchase and the outstanding service I received. If you're looking for a great car and exceptional customer care, this dealership is the place to go!

Just bought my Mazda from Sean. He was extremely kind and helpful. Even took the time to go in the vehicle with me to help program my app. Mike helped with finances and he was just as amazing. Really appreciate you both for taking the time to help me find the best car, best offer and of course hang out with my dad and I. Thank you for making the experience so much easier than other places.

I went here for a battery change. They said , need to do inspection too. I said ok, and paid for my battery change and inspection. All went good and with in two weeks I see the battery issue again :| . They charged me for the inspection again for the same problem. This time they said it is because of my progressive insurance device. Not sure what they inspected for the first time. Also, my progressive device was disconnected when I took my car 2 weeks back. Means, they inspected by removing the device but didn’t notified or said the issue is with the device. And I paid twice for this. The staff are rude very rude.